plvr
    Help center

    Help Center

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    General Questions

    What is PLVR?

    PLVR is a blockchain-and-AI powered platform revolutionizing event ticketing and fan engagement. We aim to provide a transparent, fair, and engaging experience for fans while empowering artists, venues, and promoters.

    How does PLVR ensure ticket security?

    Our platform uses blockchain technology to eliminate fake tickets. All tickets are securely stored and verifiable on the blockchain.

    What is an NFT ticket?

    NFT tickets are digital collectibles stored on the blockchain. They are unique, tamper-proof, and can serve as permanent memories of your favorite events.

    Is PLVR available worldwide?

    Currently, we are focusing on select regions but plan to expand globally. Stay tuned for updates on availability in your area.

    Getting Started

    How do I create an account?

    Click on "Sign Up" on the homepage and follow the prompts to create your account.

    What payment methods are accepted?

    We accept major credit cards, cryptocurrencies, and other payment options based on your location.

    How do I stay updated on new events and features?

    Subscribe to our newsletter or follow us on social media for the latest updates.

    Using PLVR

    How do I buy tickets on PLVR?

    Simply sign up, browse events, and select the tickets you want. Payment can be made via cryptocurrency or traditional payment methods.

    Can I resell my tickets?

    Yes, this is coming soon! Our platform will support a secure resale marketplace, ensuring fair pricing and transparency for all users.

    How do I earn rewards?

    Engage with artists, attend events, and participate in community activities to earn loyalty points. These can be redeemed for exclusive content, merchandise, or event discounts.

    PLVR Wallet

    How do I access and set up my wallet?

    To get started, navigate to your Profile page and select Wallet. You will need to click Verify Location and allow browser or app access to confirm your region. Once verified, simply accept the Wallet Terms of Use to complete the setup process.

    Why is my wallet access restricted?

    The PLVR Wallet must comply with local regulations and is not available in Mainland China. If our system detects that your IP or GPS location is in a restricted region, wallet access will be disabled.

    Is the PLVR Wallet custodial?

    No. PLVR Wallet is self-custodial, meaning you have full control over your assets. PLVR cannot access or move your funds. For maximum security, we strongly recommend enabling MFA (Multi-Factor Authentication) in your settings.

    Can I transfer tokens from my wallet?

    Yes, you can send tokens to any EVM-compatible wallet by selecting the token in your wallet and clicking the Transfer icon. After verifying your identity with an Email OTP, enter the recipient's address or PLVR user name (e.g., user.plvr.io), confirm the amount, and submit the transaction.

    Which networks are supported and what about gas fees?

    At launch, the wallet supports Base, where PLVR covers all gas fees for free transfers. It also supports Ethereum and BNB Chain, though you must hold native ETH or BNB in your wallet to pay for network fees, or the transaction will fail.

    What if I send tokens to the wrong address?

    Blockchain transactions are permanent and irreversible, and PLVR is unable to recover funds sent to the wrong address or network. Always do some test transactions and double-check your details that appears before you confirm any transfer.

    What does the Portfolio Value show?

    The Portfolio Value reflects the total USD value of all supported tokens currently held in your wallet. Please note that this is a real-time valuation and does not display historical performance or price changes at this stage.

    Technical Support

    I forgot my login credentials. What should I do?

    We rely on third-party providers, such as Google, to authenticate you into PLVR. Please reset your password with your authentication provider to regain access to your PLVR account.

    Can I use PLVR without a cryptocurrency wallet?

    Yes! PLVR offers an in-app wallet for seamless transactions, so you don’t need prior crypto experience. But if you do want to bring your own wallet, you are welcome to do so!

    I’m having trouble accessing my tickets. Who do I contact?

    Reach out to our support team via email at support@plvr.io, or use the live chat feature on our website.

    Partnerships and Collaboration

    I’m an artist/event organizer. How can I collaborate with PLVR?

    We’d love to work with you! Contact us at partners@plvr.io for more details.

    Can businesses integrate PLVR’s ticketing solution?

    Yes, we offer API integrations and developer tools. Reach out to developers@plvr.io to get started.